Goods supplied by the seller may be accepted for return within 30 days of the date of supply subject to the following:
· Goods must be returned, at the buyer's expense, unused, in their original packaging, into the seller's store.
· The buyer must provide proof of purchase.
· Acceptance of the goods is conditional on an assessment to determine they are undamaged, and in good working order.
· Upon acceptance of the return, the buyer will be issued a store credit for the full amount of the purchase price paid, excluding freight. The resulting credit may be used to offset the cost of any future purchase.
· NO CASH REFUND WILL BE GIVEN.
· Goods sold at 'disposal' or heavily discounted prices (eg. 40% + discount) will not be accepted for return.
Policy Guidelines & Information
- Inspect upon arrival. No claims after 30 days or after cutting, washing, or altering in any way.
- All returns must reach our warehouse within 30 days of the original ship date.
- All fabric and trim must be returned in its original shipping condition (i.e. uncut, unwashed, etc.).
- Unless due to our error, return shipping is the responsibility of the customer.
- For fastest processing, please include a copy of your original order receipt in the return package.
After your return has been received
Customers that meet our return policy guidelines will receive a full product refund. You will receive a detailed confirmation once your refund has been processed. Please allow up to 2 weeks after it reaches our warehouse to receive a refund. This will give us the time we need to fully inspect the shipment and process your refund. Customers that do not meet our return policy guidelines will be contacted.
All guidelines provided in our return policy also apply to exchanges. However, if you prefer an exchange over a refund, please send us an email to firstname.lastname@example.org with a copy attached of your original order . After the return and exchange are calculated, the remaining balance will be either refunded or charged to your account.
Ship or mail returns to:
Central Lakes Upholstery
20b McNulty Road
Cromwell 9310- New Zealand